Customer Relationship Management
Our Customer Relationship Management offer Methodologies and Tools to optimize customer relationships by Integrating Marketing, Sales and Service in an Organized way. Our CRM solutions enables convert every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty and strengthen their brand. By providing a full 360-degree view of customers, the systems enable a consistent and continuous customer dialogue based on real-time information. Our solutions help derive customer interest across every channel or touch point while giving you true customer insight, along with the ability to act on that insight.
Our customized solutions help you
- Run campaigns that align with your customers interest & preferences
- Tightly integrate marketing across the channels
- Increase sales productivity & automation by providing customer insight
- Manage Marketing and Sales Resources more efficiently
- Turn contact centers into profit centers
The Specific Solution Across The CRM Domain Include:
Provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence at automatic real time synchronization.- A Key Planning data.
Delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction with an automated system to benefit comprehensive reporting and analysis leading to better leading to Cost Saving and Customer Retention.
A solution personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call
Our Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls and web inquiries.